Refund Policy

Returns

We accept returns on physical items (apparel, gear, accessories) within 30 days of the delivery date. Items must be unused, unwashed, and in original condition with all tags attached. We reserve the right to refuse returns that do not meet these conditions.

To start a return, email support@civilsavage.co with your order number and reason. We will send you a return authorization and shipping instructions. Do not send items back without a return authorization — they may be refused.

Refunds

Once we receive and inspect your returned item, we will notify you by email. Approved refunds are processed within 5–7 business daysback to your original payment method. Processing time on your bank’s end may add additional days.

Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product). Return shipping costs are the customer’s responsibility unless otherwise stated.

Exchanges

We offer exchanges for different sizes or colors on apparel items, subject to availability. Email us at support@civilsavage.co to arrange an exchange. If the requested item is unavailable, we will issue a refund.

Damaged or Defective Items

If you receive a damaged or defective item, email us at support@civilsavage.co within 7 days of delivery with photos of the damage. We will replace the item or issue a full refund at no cost to you, including return shipping.

Non-Returnable Items

The following items are not eligible for return or refund:

• —Digital products (e-books, PDFs, downloadable content) — all digital sales are final
• —Items marked as Final Sale
• —Items returned without a return authorization
• —Items showing signs of use, washing, or alterations
• —Gift cards

Late or Missing Refunds

If you haven’t received your refund after 10 business days, first check with your bank — processing times vary. If the issue persists, contact us at support@civilsavage.co.